Help
App Support
FIVE MOVES® · We're here to help.
01 · Quick answers
Frequently asked questions.
How do I create an account in the app?
You'll get your login details from your FIVE MOVES® Guide after your first session, or as part of your guide training. Open the app and sign in with your email address and the password we sent you. You can also use "Sign in with Apple".
How do I start the 40-day app guidance?
The 40-day app guidance starts after your in-person FIVE MOVES® session. Your guide activates your access. In the app, under "My Process", you'll find your daily reminder: every morning and every evening, think your colour, feel your desired feeling, for at least 30 seconds.
How do I buy an additional programme (In-App Purchase)?
Additional programmes like STAGE FREE or Female Intimacy live in the "Programmes" section of the app. Tap the one you want and follow the purchase flow via the App Store (Apple) or Google Play. Your access unlocks right after purchase.
Can I use the app without a session first?
The FIVE MOVES® app is a companion app for in-person training. Full access to the 40-day app guidance unlocks after a personal session with a certified guide. Guides in training get access to simulations and training materials.
How do I get in touch with my guide?
Your guide will share their direct contact details with you after your session. For general questions about the app, reach our team at hello@five-moves.org.
How do I delete my account?
You can request deletion of your account and all associated data at any time. Send an email to legal@five-moves.org with the subject "Delete account". We'll process your request within 30 days, in line with GDPR.
Something's not working. What now?
First, make sure you're on the latest version of the app. If the problem sticks around, send us a message at hello@five-moves.org with a short description and your device type (e.g. iPhone 15, Android 14). We'll get back to you within 48 hours.
02 · The personal route
Not answered here? We're here for you.
Drop us a line, we'll help you sort it out.
03 · For Teams & Organisations
Want to help your team resolve what's blocking them?
FIVE MOVES® isn't just for individuals. Teams, clubs and organisations get real value from the method too.
We work with teams in change processes, with athletes chasing their best performance, and with organisations that want real transformation for their people. No seminar waffle, just 90 minutes that actually shift something.
A handball team before promotion, a leadership team mid-restructure, a club that genuinely wants to move its people forward: we come to you. Every session is individual, and every person is met exactly where their body is right now. No group sharing circle, but precise work with measurable results.
Talk to Andy directly →04 · Legal
Your data belongs to you.
We're in the business of transformation, not opacity. No fine print waiting to surprise you, no data-sharing circus. Swiss quality, GDPR-compliant, fully transparent. We don't sell data, we don't share profiles, and we don't track you across the internet. What happens in your process stays in your process. Want everything deleted? One email is all it takes.
Privacy Policy
What we store, why, and how to delete it
→Terms & Conditions
Clear rules, fair for both sides
→Legal Notice
Who we are and where to find us
→Cookie Policy
Only the essentials, promise
→Operated by: DITTRICH & PARTNERS GmbH, Brodlaube 18, 4310 Rheinfelden, Switzerland. UID: CHE-192.735.802.
Last updated: February 2026